ae77 Privacy Policy

01 Introduction and Scope of Policy

ae77 ("we", "our", or "platform") places the highest importance on protecting your personal information. This Privacy Policy ("Policy") applies to the ae77.cam website and all services operating under it.

This policy will inform you about what types of information we collect, how that information is used, who it may be shared with, and what steps we take to protect your information. By using ae77's services, you are agreeing to the terms of this Privacy Policy.

Our platform is intended solely for individuals aged 21 and above. If you are below this age, please refrain from using our services.

02 Information We Collect

We collect various types of information to ensure a smooth and safe experience on the ae77 platform and to meet our legal obligations.

a) Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (when identity verification is required)
• Payment information — mobile number for bKash, Nagad, Rocket, or Upay
• Your preferences and settings provided at the time of account creation

b) Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Activity logs on the platform (login times, game history, transaction details)
• Cookies and similar tracking technologies
• Referrer URL and browsing patterns

c) Information Received from Third Parties

To complete identity verification and prevent fraud, we may sometimes confirm information through trusted third-party organizations. This process is entirely confidential and secure.

03 Purpose of Using Your Information

We use your personal information only for specific and lawful purposes. ae77 never uses your information for unnecessary reasons.

• To create, manage, and verify accounts
• To process financial transactions including deposits and withdrawals
• To manage bonuses, promotions, and VIP benefits
• To prevent fraud, money laundering, and other illegal activities
• To provide customer support and resolve issues
• To implement and monitor responsible gaming policies
• To improve the platform and enhance user experience
• To meet legal and regulatory obligations
• To send relevant promotional communications (only with your consent)

04 Information Sharing and Disclosure

ae77 never sells your personal information to third parties. However, information may be shared in a limited scope under the specific circumstances described below.

a) With Service Providers

Minimum necessary information may be shared with selected trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, cybersecurity, and technical support. All such partners are bound by strict confidentiality agreements.

b) For Legal Obligations

We are required to disclose information when necessary under a court order, a request from a government authority, or applicable law.

c) In Cases of Business Restructuring

Information may be transferred in the event of a company merger, acquisition, or asset transfer. You will be notified in advance in such cases.

05 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the ae77 website. These help improve the platform's functionality and personalize your browsing experience.

Types of Cookies We Use

• Essential cookies: necessary for the basic operation of the site (login sessions, security)
• Functional cookies: to remember your preferences and settings
• Analytical cookies: to monitor and improve platform performance

You can control cookies by changing your browser settings. However, disabling cookies entirely may limit some features of the platform.

06 Data Security Measures

ae77 applies industry-standard technology to protect your personal information. Our security framework consists of the following layers.

• SSL (Secure Sockets Layer) encryption: all data transfers are handled through encrypted connections
• Data encryption: stored information is kept in an encrypted format
• Access control: only authorized personnel have access to your information
• Regular security audits: security assessments are conducted regularly by third parties
• Firewall and intrusion detection systems are kept active
• Two-factor authentication doubles the protection of your account

However, no system on the internet is completely secure. We are committed to providing the highest level of protection, but absolute data security cannot be guaranteed.

07 Data Retention Period

ae77 retains your personal information only for as long as necessary. We consider the following factors when determining the retention period.

• All information is retained while the account is active
• Even after an account is closed, information may be retained for a specific period as required by legal obligations
• Financial transaction records are retained for an extended period in accordance with regulatory requirements
• Information required for dispute resolution is retained until the dispute is finally settled

Once the retention period ends, your information is securely deleted or anonymized.

08 Your Rights

As a registered user of ae77, you have several important rights regarding your personal information.

a) Right to Access Information

You may request a copy of the information we hold about you. Upon receiving this request, it will be provided within a reasonable time.

b) Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected.

c) Right to Withdraw from Promotional Communications

You may stop receiving promotional emails or messages at any time. However, important service-related communications will continue.

d) Right to Close Account

You may request to close your account at any time. After the account is closed, the data retention policy will apply subject to the settlement of any outstanding transactions.

To exercise any of the above rights, contact us at: [email protected]

09 Responsible Gaming and Data

ae77 is firmly committed to responsible gaming. For this purpose, we may analyze data about your gaming activity.

If a concerning pattern is identified in a user's gaming behavior, we may reach out to them or offer the option of self-exclusion. This step is taken entirely for the user's wellbeing and this information will never be used for marketing purposes.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Protection of Minors

ae77 is a platform exclusively for adults (21+). We do not intentionally collect information from any minor.

Age is verified at the time of registration. If a user registers by providing a false age and this is later proven, the relevant account will be closed immediately and the collected information will be deleted.

If you believe a minor is using our platform, please notify us at [email protected].

11 Third-Party Links and Services

The ae77 platform may sometimes have connections with third-party payment gateways or game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). These third parties have their own privacy policies.

It is recommended that you read the privacy policy of any third-party platform before submitting your information to them. ae77 is not responsible for the privacy practices of third parties.

12 Policy Update Process

ae77 reserves the right to modify this Privacy Policy due to business requirements, legal changes, or technological developments.

For any significant changes, we will notify you at your registered email address and update the published date on the website. Continued use of the platform after changes have been made will be considered as your acceptance of the revised policy.

The date of the latest update is always shown at the top of this policy.

13 Complaint Resolution Process

If you have any concerns or complaints about how your information is handled, we are committed to resolving them promptly and fairly.

• First, contact our customer support team via 24/7 live chat
• For written complaints, send an email to [email protected]
• A confirmation message will be sent upon receipt of your complaint
• The complaint will be reviewed and resolved within a reasonable time

Our goal is to take every user's privacy-related concern seriously and resolve it in a satisfactory manner.